Customer Service

Our Guarantee

We offer a 100% guarantee. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!

Delivery methods and costs

We do not load our shipping fees you pay what we pay. We use a combination of couriers and freight companies to ensure you get the best price. We work on the following matrix.

Auckland Region - Auckland city to Orewa and Hellensville, Bombay Hills and Clevedon

• Packages sent Fastway couriers. Estimated delivery is within 2 days.
• Cost $6.00

North Island - Destinations outside of Auckland in the North Island

• Packages sent on Fastway couriers. Estimated delivery is within 2 days.
• Oversize orders sent via freight company. Estimated delivery is within 3 days.
• Cost $11.00

Inter-island - All South Island deliveries and Waiheke Island

• Packages sent via Fastway. Estimated delivery 3-4 days.
• Cost $11.75

All orders in any location over $100 receive free delivery when ordered online.

Sales support

We pride ourselves on our amazing sales and customer service support. Bar Stuff considers service to be the essential part of any good relationship. Please contact us by any of the below methods for any assistance you may require.

• Email: info@barstuff.co.nz
• Mobile: 021 0401038
• Fax: +64 9 929 3273
• Postal: P.O. Box 33-301, North Shore, Auckland 0740, New Zealand
• Web: www.barstuff.co.nz

 

Ordering and Payment

We have several options available when purchasing products from Bar Stuff. Orders can be placed on-line, by fax, by email or over the phone.
Payment methods available are:

• Credit Card (Visa/MasterCard)
• Direct credit